FULFILMENT & CONTACT CENTRE SOLUTIONS
Clients are afforded access to our systems via a secure, web-based portal to view stock levels or run a variety of reports from a comprehensive suite.
Our systems integrate with existing 3rd party e-commerce sites or we can provide a web platform.
Based in a 50+ seat contact centre our technology enables advisors to handle both orders and enquiries resulting in a high percentage of first contact resolution.
Our experienced team are multi-disciplined and trained across all brands to ensure that both quality and flexibility is maintained during those peak periods.
We aim high and deliver beyond our clients’ expectations without fuss or hidden charges.
With Zoom as your fulfilment partner you can be assured that your business is in safe hands.
At Zoom we aim high and deliver beyond our clients’ expectations.
We understand that selecting a service partner is an important decision. By listening to, and working with, our clients we provide a first-class, cost-effective service. Let us do the same for you.
Our core front and back office processing system is a powerful multi-currency mail order and e-commerce fulfilment solution.
Our systems integrate with 3rd party e-commerce sites or we can provide a Web Shop platform.
Our strength is our experience in the industry, understanding our clients’ needs and being flexible to their requirements.
We offer next day, 48-hour or 72-hour delivery options.
Our system utilises extensive carrier selection rules for UK and international destinations and also interfaces with the major carriers web tracking facilities.
At present we have no vacancies.
Recruitment Hotline : 01946 818 119