0844 371 8781

FULFILMENT & CONTACT CENTRE SOLUTIONS

 

Our core front and back office processing system is a powerful and reliable, multi-currency, multi-lingual mail order & e-commerce fulfilment solution.

This is a multi-channel environment which enables clients to utilise a single holding to both fulfil sales orders and replenish retail stock. It integrates with existing 3rd party e-commerce sites or we can provide a web platform for you.

Web Portal

Clients are afforded access to Zoom via a secure, web-based portal to view stock levels or run a variety of reports from a comprehensive suite.
They can also carry out a variety of back office functions such as product set up, maintenance, supply chain management and marketing.

Integration

Our systems integrate with a wide variety of different supplier applications to improve Zoom’s service capability. This also allows sales order data to be extracted and sent to independent customer satisfaction survey sites (such as Feefo) or provided for mailing selections.

Secure

All Zoom systems are supported by industry standard network equipment which is regularly scanned, both internally and externally by Security Metrics, as part of PCI requirements and as recommended by Barclays Merchant Services.

For new business enquiries:

0844 371 8781

email: sales@zoomfs.com

Zoom utilises the latest, best-of-breed technologies to deliver ‘second to none’ customer satisfaction