0844 371 8781

FULFILMENT & CONTACT CENTRE SOLUTIONS

 

Zoom provides Contact Centre Solutions to handle all your sales and customer contact needs.

Our friendly team are trained to handle both orders and enquiries to satisfy your customers with the highest level of first contact resolution. Our systems prompt appropriate offers and upsells to maximise sales opportunities.

  • Multi Channel Communications
  • Response Handling
  • Inbound Call Handling
  • Telephone Orders Up-Sell, Cross-Sell
  • Email Handling
  • Post Orders, Catalogue / Off the Page
  • Coupons & Order Forms
  • White Mail
  • Customer Care
  • Payment Processing
  • Fraud Screening
  • Data Capture & Catalogue Requests
  • Back Order Management
  • Customer Feedback Management
  • Database Management
  • Overflow
  • Secure Technology
  • Account Management

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For new business enquiries:

0844 371 8781

email: sales@zoomfs.com

We deliver beyond our
clients’ expectations without
fuss or hidden charges