Contact Centre

Orders can be received by phone, mail, fax and web.
All orders are entered into Elucid which holds:
  • Customer details
  • Orders and returns details
  • Stock Information Carrier consignment numbers
 Elucid is integrated with:
  • QAS to accurately record addresses
  • Commidea for online credit card authorisation and payment processing

Our technology enables us to train our friendly operators to handle both orders and enquiries to achieve the highest percentage of first contact resolution.

Services Offered Service Levels